LY Communications Corporation

JA EN

Bringing
"WOW" and "!"
to 100 million users 

Aiming to Become
the No. 1 Communication Company

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About Our
Company

LY Communications was born as a
company to handle all customer service for the
communication app
"LINE" and the portal site "Yahoo! JAPAN".
The company's roles and the organization
itself expanded together with the growth of
the services, and it grew into an organization
with various functions including customer
support, testing, monitoring, creatives, and
business planning.

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Company Overview

Our Role

We are responsible for contact with Users of
LY Corporation services. Our role is to resolve
issues Users may be experiencing and to
provide stable, high-quality services in order to
make our Users' experiences easy and
enjoyable to use.

Our Role
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Our Work

Together with the growth of LINE and Yahoo! Japan services, the roles of LY Communications change every day.
Our many employees challenge themselves to create world-class value through a wide variety of work.

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    Customer Support, Reviews, and Monitoring

    We respond to inquiries from our users and strive to improve our services by reflecting the voices of our customers. Monitoring and reviews are also performed so that we can maintain proper services and promote improvements in quality for them.

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    Testing

    We conduct a wide range of testing for the purposes of maintaining consistent quality standards and further improving the quality of LY Corporation Group services. Testers join in projects from the development stage to build effective quality control systems and structures and manage the testing process.

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    Service Operations

    A broad range of employees with highly specialized skills perform vital work in the areas of direction of operations, translation and localization, as well as operating and maintaining LY Corporation Group services.

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    Planning and Management

    We work together with the private sector and local government to promote projects toward the goal of creating value with the services provided by LY Corporation Group. Additionally, we work to improve our management structure as well as to manage and optimize work for our service operating organizations.

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    Creatives

    LY Communications handles design work for LY Corporation Group services, as well as creatives like illustrations needed for promotions. We also analyze data and work to solve issues through design.

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    Sales and Marketing

    LY Communications performs sales and marketing toward the goal of increasing the usage of LY Corporation Group services. We are responsible for building sales processes as well as planning and carrying out effective marketing strategies and promotions.

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    Internal IT and Corporate Activities

    The base of our organization is formed by multiple departments, including HR, general affairs, recruiting, information security, risk management, and internal IT. We manage and cultivate talent, strengthen security, and offer technical support to maintain our working environment.

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FACTBOOK

Communications as well as important information about how we work and our company culture.
In it, we simply explain about our company's past and present.