Sustainability｜LY Communications Corporation

Sustainability

Sustainability

Top Message

LY Communications Corporation
Representative Director / President / CEO

Yusuke Suzuki

Supporting peace of mind and trust, connecting to the future.

As a member of the LY Corporation Group, LY Communications Corporation is committed to driving initiatives that address social issues and realize a sustainable society.As the core of our customer support and service operations, LY Communications Corporation ensures a reliable environment where users can access LY Corporation's services with total peace of mind. Even in a disaster-prone country like Japan, our network of offices nationwide and our team of approximately 1,600 employees work in tandem to guarantee stable service delivery and maintain safety and security.Moreover, since our founding in Fukuoka in 2013, we have rooted ourselves in the regions of Hachinohe, Tokyo, Kochi, Kitakyushu, Oita, and Naha, walking alongside local societies. We advance our business by listening earnestly to the voices of the community and valuing empathy and co-creation.Furthermore, as an AI tech company, we aim to maximize the performance of our people and organization while actively contributing to the sustainable development of local communities by nurturing the next generation of talent.Moving forward, as a member of the LY Corporation Group, we will continue to strike a balance between generating social value through our business operations and giving back to regional communities, striving to build a sustainable future.

LY Corporation Group Sustainability Initiatives

Our Initiatives

Providing New Experiential Value (WOW)

By leveraging the insights gained firsthand at the frontline of customer support and service operations, we create better user experiences and drive the overall value of our services.
Realizing Safe and Secure Service Operations

Through our customer support and operations for LY Corporation's services, we are dedicated to creating an environment where everyone can use our services with total peace of mind.
Co-Creating Sustainable Social Infrastructure

We contribute to building social infrastructure by promoting smart cities and municipal DX. Through collaboration with local enterprises, we actively work to resolve regional issues, including disaster prevention and risk reduction.
Maximizing Human Capital Value

By empowering diverse talent to grow and thrive, we strive to maximize our human capital to ensure the long-term, sustainable creation of corporate value.
Nurturing Local Communities and the Future

Through nurturing the next generation and engaging in open dialogue with local communities, we take a long-term view to co-create a richer, more vibrant future.

Providing New Experiential Value (WOW)

We Create WOW from LY Communications Corporation!

By leveraging generative AI and data analytics, we elevate experiential value based on our user-first principle. Moving beyond simple problem-solving, we aim to create deeply moving experiences that deliver true WOW.

Realizing Safe and Secure Service Operations

Elevating User Experience (Customer Support Operations)

Serving as the primary touchpoint for LY Corporation's services, we respond to user inquiries sincerely and promptly, helping resolve their issues and ensuring a smooth, seamless user experience.
Ensuring Service Stability and Integrity (Operations Business)

We ensure the reliability and safety of our services and maintain a sound user environment through operational tasks such as post monitoring, ad reviewing, and testing.
Infrastructure Supporting Stable Operations (BCP Framework)

We have established a distributed operations framework across our nationwide centers, ensuring that service delivery remains uninterrupted even in the event of a disaster.

Co-Creating Sustainable Social Infrastructure

Enhancing Urban Convenience (Smart City Business)

By building communication infrastructures powered by LINE, we address urban challenges and enhance daily convenience, driving regional development that creates smarter, more convenient, and completely new experiential value.
Advancing Public Services (Local Government DX)

In partnership with Fukuoka City, we design lifestyle-integrated services utilizing the LINE Official Account. By offering features such as garbage collection reminders and an infrastructure reporting tool for damaged roads or parks, we elevate the convenience of public services.* Concluded a Comprehensive Partnership Agreement on Community Collaboration Projects with Fukuoka City in 2018.
Revitalizing Regional Economies (Co-Creation with Local Businesses)

In partnership with local businesses such as Nishi-Nippon Railroad, JR Kyushu, and Charichari, we integrate their services with LINE's technology to drive greater convenience in transit and daily life while generating entirely new value.
Launching and Operating Co-Creation Communities

Established the "Fukuoka Smart City Community." By promoting smart city initiatives that transcend the barriers between government, private sectors, and citizens, we are committed to solving regional issues and realizing a sustainable society.
Disaster Prevention and Mitigation Initiatives

Through initiatives such as planning online disaster drills utilizing LINE, we support appropriate actions during emergencies and contribute to enhancing regional resilience for disaster prevention and mitigation.

Maximizing Human Capital Value

Cultivating a Culture of Challenge (Recognition & Awards)

Through our corporate recognition program, the "LY Communications Awards," we cultivate a culture where taking on new challenges is celebrated, ultimately driving organizational growth and performance enhancement.
Supporting Growth and Career Development (Evaluation & Training Systems)

Through our Multifaceted Evaluation System and a diverse range of training programs, we empower every employee to proactively build their own career, linking their personal development to enhanced expertise and continuous growth.
Creating an Environment for Diverse Talent to Thrive (Wellness Management)

We are committed to maintaining mental and physical health and fostering a workplace that respects diversity, aiming to build an organization where every employee can unlock their full potential.

Nurturing Local Communities and the Future

Nurturing the Next Generation (Career Education)

We provide career education programs for the children who will lead the future, offering learning opportunities that leverage our insights and technology as an IT company to nurture the talent that will thrive in a digital society.
Fostering Community Engagement and Revitalization (Local Events)

Through our sponsorship of and participation in local events, we support sports and cultural development, deepening connections with community members as we work together to build a vibrant region. At the FUKUOKA MARATHON, we leverage the power of communication to deliver unique initiatives that support the operation of the event.* Joined the FUKUOKA MARATHON as the "OFFICIAL COMMUNICATION PARTNER" since 2017.
Participating in Regional Environmental and Urban Development (Environmental & Community Initiatives)

We participate in environmental beautification and urban development initiatives. By supporting the "One Citizen, One Flower" Flower City Project and collaborating with regional organizations such as the Hakata Urban Planning Promotion Committee, we work alongside the community to foster sustainable city development.